Privacy Policy
The following Privacy Statement is current at 23rd April 2026.
Introduction
Ace Markets Limited (company number 5491565) (“Ace Markets”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand) and applicable financial services laws.
This Privacy Policy explains how we collect, use, store, and disclose your personal information, and your rights in relation to that information.
Who We Are
Ace Markets Limited is a derivatives issuer licensed in New Zealand.
Registered office:
Level 28, Fay Richwhite Building
151 Queen Street
Auckland Central, Auckland 1010
New Zealand
Contact email: cs@acemarkets.co.nz
Collection of Personal Information
We collect personal information about you when you:
- apply to open or maintain an account with us;
- access or use our website, platform, or services;
- communicate with us; or
- otherwise interact with us.
The types of personal information we collect may include:
- identification information (e.g. name, date of birth, ID documents);
- proof of address;
- financial information (e.g. income, bank account details);
- trading activity and behavioural data;
- communications between you and us; and
- biometric information (e.g. facial recognition used for identity verification).
Collection from Third Parties (Indirect Collection)
We may also collect personal information about you from third parties, including:
- identity verification providers (such as GBG/Cloudcheck);
- publicly available registers; and
- other service providers or sources where permitted by law.
Where we collect your personal information from a third party, we will take reasonable steps to notify you of:
- the fact that the information has been collected;
- the purpose of collection;
- how the information will be used and disclosed; and
- your rights to access and request correction of your information,
unless an exception under the Privacy Act 2020 applies.
Identity Verification and Legal Obligations
We are required to collect and verify your identity under applicable laws, including anti-money laundering and countering financing of terrorism (AML/CFT) legislation.
If you do not provide the requested information, we may be unable to provide our products or services to you.
How We Use Your Personal Information
We use your personal information to:
- assess and process your application;
- provide and administer our products and services;
- manage your account, including transactions and margin requirements;
- monitor trading activity and manage risk;
- communicate with you, including account updates and service information;
- comply with legal and regulatory obligations;
- detect and prevent fraud or unlawful activity; and
- improve our products, services, and systems.
We may also use your information to provide you with information about products or services that may be of interest to you, where permitted by law.
Cookies and Website Use
We use cookies and similar technologies to:
- enable website functionality and secure access to your account;
- understand how users interact with our website; and
- improve performance and user experience.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.
Recording of Communications
We may record telephone calls and electronic communications for purposes including:
- quality assurance;
- staff training; and
- dispute resolution.
Disclosure of Personal Information
We may disclose your personal information to:
- financial institutions and payment service providers;
- liquidity providers and counterparties;
- external service providers, including identity verification providers;
- professional advisers (e.g. legal, audit, compliance);
- regulatory and government authorities; and
- related or affiliated entities.
Some of these parties may be located outside New Zealand.
Overseas Disclosure
Your personal information may be transferred to, stored, or processed in countries outside New Zealand.
Where this occurs, we take reasonable steps to ensure that your information is protected in a manner consistent with New Zealand privacy law.
Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations.
Your Rights
Under the Privacy Act 2020, you have the right to:
- request access to the personal information we hold about you; and
- request correction of your personal information if it is inaccurate.
To exercise these rights, please contact us at cs@acemarkets.co.nz.
Complaints
If you have a concern about how we handle your personal information, please contact us in the first instance.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (www.privacy.org.nz).
Marketing Communications
We may send you marketing and promotional communications where permitted by law.
You can opt out of receiving marketing communications at any time by using the unsubscribe function or contacting us directly.
Privacy Breaches
We take privacy breaches seriously and will notify affected individuals and the Privacy Commissioner where required by law.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website and will take effect from the date of publication.